The unemployment rate for people who are blind or visually impaired is 70 percent. IFB Workforce Services is changing this for the better by connecting government and commercial customers with a skilled, flexible, workforce for customer service, data collection and analysis, sales and more.

One of the first programs in the country to create job opportunities in business process outsourcing, IFB Workforce Services now operates in industries such as healthcare, technology, financial services, travel and insurance across more than 50 remote sites.

IFB Workforce Services offers a full pipeline of individuals for full- and part-time work, seasonal and holiday needs, supported by virtual and remote training. Assistive, easy-to-install technology enables this highly motivated workforce to perform at levels above sighted peers and IFB Workforce Services customers report higher retention and superior quality compared to national industry averages.

  • Contract labor and contact center services deliver a scalable workforce for getting jobs done and serving customers with excellence.
  • The work-at-home program addresses transportation barriers for people who are blind or visually impaired by enabling agents to work from their home offices in areas such as virtual administrative work, complaint management, customer retention, technical support and beyond.
A woman using the telephone

More Information

For more information, contact:

Mary Ellen Mest
716.574.2900
mmest@ifbsolutions.org

 

A SKILCRAFT permanent pen sits on top of a spiral bound notebook with notes written on the page.